In this episode, you’ll sit in on a conversation with customer service expert Horst Schulze. Shulze is the founder, chairman, and CEO of the Capella Hotel Group. He also co-founded the Ritz Carlton. Schulze is well-known even outside his industry for his hotels’ extraordinary commitment to customer service, down to the smallest details. You’ll hear first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.
Buy Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise: https://www.go2.lc/ttvfp
Craig Groeschel is the senior pastor of Life.Church, recognized as one of the largest and most innovative churches in the United States. Craig started the Craig Groeschel Leadership Podcast in 2016 as a way to bring empowering insights and easy-to-understand takeaways you can use to grow as a leader—whenever, wherever.
Subscribe to the Craig Groeschel Leadership Podcast on YouTube, Apple Podcasts (http://go2.lc/cglpitunes) or Google Play (http://go2.lc/cglpgoogle) to be notified when new episodes arrive. You can also find leader guides for every episode at http://www.life.church/leadershippodcast.
Craig hand-picked three episodes designed to help you build a strong leadership foundation. You’ll learn practical ways to influence your leaders, manage your time wisely, and improve how you communicate. Head to https://www.go2.lc/threekeys to get the episodes and leader guides sent right to your inbox.
About Craig Groeschel
Craig and his wife Amy live in Edmond, Oklahoma, where they started Life.Church in 1996. A New York Times bestselling author, Craig has spoken to millions of people at events and conferences in countries all over the world. Learn more about Craig: http://www.craiggroeschel.com/about
Connect with Craig Groeschel
Website: http://www.craiggroeschel.com/connect
Facebook: http://www.facebook.com/craiggroeschel
Twitter: http://www.twitter.com/craiggroeschel
Instagram: http://www.instagram.com/craiggroeschel
Podcast Resources
More from Craig: http://www.craiggroeschel.com
Download Leader Guides: http://www.life.church/leadershippodcast
Subscribe on iTunes: https://www.go2.lc/cglpitunes
Subscribe on Google Play: https://www.go2.lc/cglpgoogle
Free Church Resources & Tools: http://www.life.church/churches
